Refund policy
CHANGE OF MIND
Please choose carefully as Olivia Jade Art is unable to offer refunds or exchanges for change of mind purchases. We encourage customers to review all product details, dimensions and images carefully prior to purchase. If you have any questions before buying, please contact us and we will be happy to assist.
DAMAGED OR FAULTY ITEMS
Every order is carefully packaged prior to dispatch. In the event that your order arrives damaged in transit or is deemed faulty, please contact us within 48 hours of receiving your order and provide the following information:
- Photographic evidence of the item and packaging as received
- Your order number
- Date of order
- Your full name, address, phone number and email address
- A detailed description of the damage or fault
Upon receipt of the above information, we will assess your claim and respond promptly with an appropriate resolution.
Please note that Olivia Jade Art cannot be held responsible for damage caused by incorrect handling or removal from packaging.
COMMISSIONED WORKS
All commissioned artworks are created specifically for the individual client. The 40% deposit required to secure a commission is non-refundable. The remaining balance is due prior to delivery. Once the painting process has commenced, the commission order is non-refundable.
COLOUR & SCALE
Please be aware that colours displayed on screen may vary slightly from the finished artwork due to individual monitor settings and configurations. We recommend contacting us prior to purchase if you have any concerns regarding colour or scale, and we will endeavour to provide additional imagery or information to assist your decision.
CONTACT US
For any queries relating to your order, please contact us at hello@oliviajadeart.com